Gihon Care Privacy Policy.

Effective Date: December 30, 2024

At Gihon Care, we are dedicated to protecting your privacy and maintaining compliance with all applicable privacy regulations. This Privacy Policy outlines how we collect, use, and safeguard your personal information across our website, SMS communications, and other services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect and process information to provide and improve our services, including:

a. Website Usage

  • Personal Information: Name, email address, phone number, and any other details you provide through forms on our website.

  • Technical Information: IP address, browser type, operating system, and other data collected through cookies and similar technologies.

b. SMS Communications

  • Phone Number: Used to send and receive SMS communications.

  • Message Content: Includes the text of messages you send to or receive from Gihon Care.

  • Device and Usage Data: Information such as your mobile carrier, message delivery status, and timestamp.

c. General Service Interactions

  • Service Records: Appointment details, service preferences, and other data related to our offerings.

  • Consent Records: Documentation of your opt-in for communications and services.

2. How We Use Your Information

Your information is used for the following purposes:

a. Service Delivery

  • Facilitating website functionality and user experience.

  • Sending SMS updates, appointment reminders, and notifications about our services.

  • Processing inquiries and service requests.

b. Communication

  • Responding to your questions and feedback.

  • Sending transactional messages related to services you’ve subscribed to.

c. Legal Compliance

  • Meeting regulatory and legal obligations.

  • Retaining records as required by law.

We do not sell, share, or rent your information to third parties for marketing purposes.

3. Data Sharing

We do not share or sell personal information with third parties for marketing purposes. Your data may be shared only in the following circumstances:

  • Service Providers: To third-party vendors who perform services on our behalf, such as hosting, SMS delivery, and analytics. These vendors are contractually obligated to protect your information and use it only for the specified purposes.

  • Legal Requirements: When disclosure is required by law, such as to comply with a subpoena, regulatory requirement, or legal process.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

  • Understand user preferences.

  • Provide personalized content.

  • Monitor site traffic and performance.

You can manage cookie preferences through your browser settings.

5. Opting In to Communications

You provide explicit consent to receive communications from Gihon Care when you:

  • Opt-in via our website or SMS.

  • Provide your phone number and email during service registration.

  • Interact with us via forms or other channels.

6. Opting Out of Communications

You can opt-out of communications at any time by:

  • Unsubscribing through a link in email communications.

  • Replying “STOP” to SMS messages.

  • Contacting Gihon Care directly at help@gihoncare.com.

Upon opting out, you will only receive mandatory transactional communications necessary to provide services.

7. Data Retention and Deletion

We retain data only as long as necessary for:

  • Providing services.

  • Complying with legal and regulatory requirements.

You may request data deletion by contacting us at help@gihoncare.com.

8. Data Security

We prioritize the security of your data with measures such as:

  • Encryption: Securing sensitive data during storage and transmission.

  • Access Controls: Limiting data access to authorized personnel.

  • Monitoring: Regular audits and assessments to address vulnerabilities.

Despite our efforts, no system can guarantee absolute security. Report any security concerns immediately.

9. Compliance with Laws and Regulations

We comply with:

  • Telephone Consumer Protection Act (TCPA): Governing SMS communications.

  • General Data Protection Regulation (GDPR): Protecting user rights and data.

  • California Consumer Privacy Act (CCPA): Ensuring transparency and control for California residents.

  • 10DLC Requirements: Ensuring proper SMS campaign registration and transparency.

10. User Rights

You have the right to:

  • Access: Request access to the data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request the deletion of your personal data.

  • Withdrawal of Consent: Opt-out of communications and revoke consent for data processing.

  • Complaint: Lodge complaints with a data protection authority.

To exercise these rights, contact us at help@gihoncare.com.

11. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Updates will be communicated via our website, SMS, or email. The “Effective Date” will indicate the latest revision.

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Gihon Care
Phone: (614) 696-8190
Email: help@gihoncare.com
Address: 2020 Brice Rd, Suite 273D, Reynoldsburg, OH 43068

By using Gihon Care’s services, including the website and SMS communications, you acknowledge and agree to this Privacy Policy. Thank you for trusting us to protect your privacy.